Shipping & Returns


SHIPPING

Shipping is based on weight and destination. 

We ship USPS & UPS at our discretion.  The customer will receive tracking information when the order is packaged and shipped.

At this time we do not offer express shipping. If you need your order shipped faster than standard delivery, please contact us.

All orders placed late Friday and on the weekends typically are processed and shipped the following Monday. Holidays that fall on any of these days may affect shipping dates.

All orders are shipped with tracking service. Customers can track your packages at www.usps.com.

 

RETURN POLICY

All purchases must be returned within 30 days to be eligible for a refund.

Items must be unworn and have their original tags still attached.

Shoes and boots must be returned in their original box, and the box can not be used as the shipping container. No writing or labels on the box. 

Some items are not eligible for returns.

Please note that $8.00 will be subtracted from your refund to cover shipping charges.

To start your return, please visit: www.rmtack.com/pages/return  

 

TIME RESTRICTIONS

Eligible returns must returned within 30 days of purchase.

 

CONDITIONS

Items must be returned in their original condition. They must not be altered in any way. 

 

RETURN EXCEPTIONS

Clearance item sales are final and cannot be returned. Shoes or boots returned using the shoe or boot box as a shipping container are not permitted.

 

DEFECTIVE ITEMS

If you received a defective item you must notify us by email within 7 days of purchase. We will work with you to replace the item.

 

REFUND TYPE

Refund to the original form of payment will be issued. All items returned after 30 days will receive store credit. 

 

For all further questions please contact us!