We ship all orders through the United States Postal Service. When your order is shipped, you will receive a tracking number to the e-mail provided. You can track your package at www.usps.com.
RM Tack orders are updated with tracking status throughout the shipping process. You will receive notifications when your order is shipped. If you need further information regarding the shipping status of your RM Tack order please use the tracking number provided at time of order to check status with USPS or contact us directly.
Orders are usually shipped out within 3-5 business days. Orders placed on Friday and the weekends will go out the next week. We do not ship on Saturday, Sunday or on holidays.
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. Be sure to check your order information to make sure you entered the correct shipping information. We are not responsible for lost packages due to incorrect address.
If your order arrives and is incorrect, please contact us. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.
If you are missing an item, check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our contact form or through our facebook page. Please be sure to include what item is missing, your order number and email.
If you believe that you have received a flawed or broken item, please contact us right away. Send us a message with a photo of the flaw or break and your order number. If you do not contact us within a reasonable amount of time after receiving the item we can only assume the damage is from wear.
We do not do exchanges. Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
Unfortunately, we cannot always reorder the items we have carried. If an item sells out quickly, we will try as hard as we can to restock it.
RM Tack does not offer wholesaling, we do not manufacture horse tack or riding apparel. We do, however, create and fit custom saddles under our own NF label that you can purchase from RM Tack directly.
When we order products from vendors they usually come in sizes Small-Large or X-Large. If the item is available in more sizes then we will order those as well. In most cases our manufacturers do not take sizing requests and we buy what is available.